June 16, 2020

Dear Delphi Public Library patrons and friends,

                As you probably know, the library building has been closed to the public since March 16, 2020, in line with local, state, and federal guidance pertaining to the widespread COVID-19 health emergency. At that time, the library switched its service level to Phase 1: Digital Only Service, per the library board’s adopted COVID-19 Plan of Action. During this phase of our plan, we increased our digital offerings and downloadable materials since no physical materials were available to patrons. Staff worked at home on communication documents, preordering physical materials, cleaning up the library catalog, responding to emails, and a variety of other tasks. On May 4, we moved to Phase 2: Staff-Only Pre-Opening Service. Digital-Only Service continued, and staff began reporting to the building to do many of the in-person tasks that could not be completed at home. Staff worked staggered shifts in the building to minimize contact and maximize social distancing. On June 1, we moved to Phase 3: Curbside-Only, Phone, and Email Service. At this point, although the building remained closed to the public, we were able to  begin answering phones directly, receiving shipments of new materials, offering document services (copying, faxing, scanning, printing), and delivering requested materials to the public through our contactless curbside delivery system. We have been offering numerous ways for patrons to request materials, including placing holds in the catalog, calling the library directly, completing an online form, and emailing the library or staff. For the first two weeks of this service, we made a total of 172 deliveries of 1,839 items.

                At the June 15, 2020, library board meeting, the board voted to move to Phase 4: Limited Essential Service on Monday, June 22. Under this phase, all digital and curbside services will continue, and public computer use service will begin. The hours for public computer use will be limited to Tuesdays and Thursdays from 10 am to 2 pm at the main library, and Wednesdays from 10 am to 2pm at the branch library. Social distancing and masks will be required by all staff and patrons, patrons will be required to use hand sanitizer when they enter the building, and computer use will be limited to three users at a time at the main library, and one user at a time at the branch, for a maximum daily time limit of 30 minutes. You may call the library to make an appointment, or visit the library between 10 am and 2 pm on the appointed days. You may have to wait for a computer if all are busy. The remainder of the building will be closed to the public. Staff will be available to assist users on the computer from a safe distance.

                On July 6, the library will move to Phase 5: Building Reopens with Partial Service. All previous phases of service will continue, and the buildings will be reopened to the public with some limitations. The main library building will be open from 10 am to 7 pm on Tuesdays and Thursdays, and the branch library will be open on Wednesdays from 10 am to 2 pm by appointment only. To maintain social distancing, only ten patrons will be permitted into the main library building at a time, with limits of 30 minutes for each patron’s visit. At the branch library, no more than three visitors will be permitted into the library building, with 30-minute time limits in place.

                We understand that you want to return to the library, and we want you here, too! But we feel a responsibility to move forward with caution to protect not only our staff but also you, our beloved patrons. We are adhering to all local, state, and federal guidance for a gradual return to full service, and we look forward to that day as much as you do. Thank you for your patience and your support through these trying times.

                                                                                                                                Sincerely,

                                                                                                                                Kelly Currie
                                                                                                                                Library Director

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