Technology Assistance Policy

(adopted 1/19/15, reviewed 1/18/16, 1/16/17, 1/15/18, 1/21/19, amended 1/20/20)

The Delphi Public Library provides technology assistance to patrons free of charge as a public service. The primary purpose of this service is to assist patrons in accessing DPL electronic resources and other web-based resources. Computer classes and one-on-one sessions can be scheduled with library staff members specifically trained for that service.

Patron-Owned Mobile Devices

The Delphi Public Library can provide limited assistance to patrons who bring in their own mobile devices, including ereaders, tablets, laptops, or other personal mobile devices. By requesting help or assistance from DPL staff in operating or troubleshooting your personal ereader, tablet, laptop, or other mobile device, the patron agrees to the following terms and conditions:

  • The patron must be the rightful owner of the mobile device.

  • Any provided assistance could involve certain risks to a device, any data stored on the device, and personal information stored on the Internet.

  • It is the patron's responsibility to back up all software, data, and files on personal mobile devices.

  • DPL and its staff members are not responsible nor liable for any damage to a personal device and/or any loss, damage, alteration, or corruption of any software, data, operating system, or files that may result from this service.

  • Despite DPL’s best efforts, given the complex and changing nature of computer and information technology, and the general, nonspecific, and nonprofessional nature of the service, there may be omissions, inaccuracies, or inconsistencies in the information provided by DPL staff.

  • DPL makes no warranty or guarantee of any kind regarding the technology assistance provided.

Staff Proficiency

DPL staff members will provide assistance in the use of technology, library computers, and patron personal devices to the best of their ability and as time allows. The applications and online services available through the Internet are numerous, varied, and in many cases extremely complex. Individual library staff members cannot become expert in all of them. All DPL staff members have developed some familiarity with electronic resources, particularly those owned by the library, and can use this knowledge to assist library patrons in locating information to meet their needs. Among the staff, however, experience with the Internet, web-based applications, and particular mobile devices varies, so the assistance that any one person can provide may be limited. In addition, during busy times at the library, a staff member may not be available to provide lengthy or in-depth assistance. For those who need additional or more in-depth assistance, the library staff may suggest one-on-one assistance by appointment with another library staff member, or may refer the patron to sources of additional information such as online tutorials or technology manuals in the library collection.

Although they will do their best to satisfy patrons’ needs for technology assistance, library staff members are not expected to provide in-depth assistance in the use of productivity applications, online services, or patron-owned mobile devices. 

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